– Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
– Resolving IT issues which can occur during the course of office work
– Documentation and logging of calls on the ticketing tool
– Delegation of problems which cannot be resolved on first level to the competent teams
– Maintaining and improving customer satisfaction level

What you need to have

– Intermediate knowledge in English and fluency in French. Having any additional European language knowledge is an advantage
– Affinity to resolve IT related issues
– Knowledge of Windows 7, 8, 10 and/or other operating systems, MS Office tools
– Logical thinking and solving problems fast and resourcefully is not a problem for you
– Outstanding communication skills and customer focused mind-set
– Ability to do multitasking
– Enjoy working in a team

What we offer

– Use and improve your language knowledge
– Participate in trainings and talent programmes
– Go through a professional and personal development
– Work in a fun and diverse atmosphere
– Have a stable workplace with flexible scheduling
– Medicover private health care package and cafeteria benefits