The eCommerce Consultant implements solutions independently in coordination with other departments. This role focuses in particular on the conceptual development, that meets the customer’s requirements.
What you’ll be doing:
• Providing consulting services to clients with a focus on evaluating electronic business processing requirements and translating them into effective solutions.
• Recommending processes and methods while ensuring the optimal use of existing standards.
• Coordinating all internal and external stakeholders involved in the design and implementation of eCommerce solutions, including specialist departments, technical resources, and System/Solution Owners.
• Managing project communication, including functional coordination and escalation handling.
• Creating engagement-related documentation in line with customer specifications and company standards.
• Developing materials for internal and external training purposes.
• Preparing detailed project plans, formulating precise work orders, coordinating with internal service providers (ISPs), and providing cost overviews.
• Presenting project concepts and results to the customer’s IT management, leading project meetings, and ensuring alignment with the defined service scope.
• Handling technical issues, overseeing time management, coordinating risk and change management processes.
• Supporting and advising on the conception, implementation, and continuous development of service offerings for both national and international clients.
• Assessing technological and economic risks.
• Conducting workshops and presentations to promote eCommerce capabilities and optimize business processes.
• Independently creating necessary presales materials.
• Collaborating on internal optimization projects aimed at enhancing quality, functionality, and system stability.
What you need to have:
• Minimum of 3 years of experience in eCommerce.
• Fluency in English and French.
• Proven experience in providing technical management and advisory support to project teams.
• Solid knowledge of at least one e-commerce solution.
• Strong business acumen combined with understanding of IT merchandise and service processes.
• Ability to collaborate effectively and maintain a constructive professional network.
• Strong analytical skills, high resilience, entrepreneurial mindset, and excellent communication capabilities.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint).
• Willingness to travel.
You have an advantage if…
• You are proficient in sales, logistics, and invoicing processes
• You have experience in the organisation and structure of ITIL-based processes
• You have experience in consulting activities in various industries
• You have knowledge of various project management methods
• You have good knowledge of common eCommerce tools and their capabilities
• You have advanced SAP knowledge (MM/SD).
What we offer:
• An exciting back office position with various tasks
• Development and career opportunity within an international team
• Cross-functional tasks, enabling insight into numerous functions across an established global company
• A comprehensive and full training programme which includes technical, soft skill development, processes and guidance on all Sales Order Specialist activities
• Be part of a global virtual team, that places great importance on team building and recognising individual and teams successes
• Language courses, soft skills training and talent programmes
• Medicover private health care package and cafeteria benefits