The Catalogue Coordinator role is responsible for supporting customers who require Portfolio rate card driven services which vary from Standard, Enhanced to Premium level services dependent on scale and complexity. Our core aim is to centralise the control of approved portfolio products helping our customers rationalise IT spend. Portfolio ensure they are made available to purchase within SLA and are sold at the right customer price whilst safeguarding our commercial profitability.

What you’ll be doing:

• Maintaining the customer catalogue pricing, change management of IT products and End of Life products
• Liaising with customers to add and remove products from the catalogues & quote and source new products via International IT Suppliers or Partners
• Liaising with OEMs and Suppliers to ensure global pricing is available and in place, escalating any issues back to key stakeholders. • Working closely with internal teams in eBusiness, Merchandising, Customer Management and service design to define new catalogue content, pricing and presentation of products on a customer webshop
• Creation of new Stock Inventory Reporting templates that are clear, concise and accurate. Look at new ways to improve reporting outputs and respond to customer reporting queries
• Support the need for forecasting based on usage reports and/or information from the Account/Service teams. Issue to the customer and flag where stock is not available for future demand
• Regular contact with Partner Suppliers to obtain local pricing or SKUs and local reporting to meet Customer contractual requirements, collate and distribute reports as required
• Regular contact with assigned Account and Group Technology Operations contacts in charge of Sales Order Management
• Participating in new customer wins and Business Take on transition projects.

What you need to have:

• At least 1 year of experience in a similar role (having a sound knowledge of IT hardware products is a huge plus)
• Proven commercial acumen and mindset
• Fluent in English AND French
• Excellent interpersonal skills and communication skills both written and verbal
• Experience in developing strong relationships with customers, working with and influencing multi tier management
• Strong Excel skills, Proficient in MS Word and PowerPoint, Access. (knowledge of SAP is an advantage)
• Experience uploading different type of formatted catalogue files
• Analytical mindset, excellent attention to detail and customer centric
• Team-player who is accountable and shows initiative
• Experience of developing best practice policies and procedures for functional area
• Willingness to self-learn and research solutions to challenges
• Capable to plan and organise workload, able to work to deadlines in a challenging environment.

What we offer:

• Development and career opportunity within an international team
• Gain insight and knowledge of numerous departments through cross functional collaboration and across our Group countries
• Language courses, soft skills trainings and talent programmes
• Medicover private health package and cafeteria benefits
• Reward and recognition
• Flexible Home office